Return and Refund Policy
At Natural Forever, we strive to ensure your satisfaction with our natural hair and skin care products. If for any reason you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below:
Return Time Frame
You have 7 days from the date of receiving your order to request a return. After this period, we unfortunately cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The product must be unopened, unused, and in its original packaging.
- Proof of purchase, such as your receipt or order number, is required.
- Returns are only accepted on products purchased from our website naturalforever.ae.
Non-returnable Items
We do not accept returns for:
- Opened products
- Sale items
Please ensure the product meets our return criteria before initiating a return request.
Refund and Exchange Process
If your return is approved:
- You can choose between a full refund or an exchange for another product.
- Refunds and exchanges will be processed within 15 days of receiving the returned item, provided the criteria are met.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product arrived damaged or was incorrect.
Defective or Damaged Products
If your product arrives damaged or defective:
- You must provide a photo of the item immediately upon receiving it via email hello@naturalforever.ae or WhatsApp at +971 43 49 8471.
- Once verified, we will arrange a free return and process a refund or exchange.
How to Return an Item
To initiate a return:
- Contact us via email at hello@naturalforever.ae or via WhatsApp at +971 43 49 8471
- Provide your order number and photos (if applicable).
- We will guide you through the return process.
Contact Information
For any questions or concerns about returns and refunds, feel free to reach out:
- Email: hello@naturalforever.ae
- WhatsApp: 043 49 8471
